Yukon College Home Credit Courses Public Relations/Customer Serv
TOUR 151: Public Relations/Customer Serv
While excellence in customer service is emphasized across the program curriculum, this course provides focused knowledge and practical skills in public and customer relations. Topics include interpersonal relations positive customer attitudes and awareness image and professionalism quality customer service customer service policies and skills special needs customers dealing with difficult customers conflict resolution and negotiation public speaking and media relations. Cultural diversity and sensitivity is emphasized throughout, from the Yukon perspective and in meeting the needs of multi-cultural customers.
Scheduled Offerings
Sorry, there are no current offerings of this course.
