Yukon College Home Credit Courses JIBC Resolving Conflict on the Frontline: Demonstrating Leadership at Work
CCR 200: JIBC Resolving Conflict on the Frontline: Demonstrating Leadership at Work
All members of organizations are expected and often required to handle workplace conflicts effectively, yet this can be a challenging task. This course will give you knowledge and skills for assessing workplace conflict, determining whether a collaborative process or a more formal intervention process is needed and choosing the best intervention approach. You will practice analysing workplace conflicts, and using a collaborative process to intervene as a third party. You will learn to demonstrate leadership in addressing conflict in ways that move all people involved towards mutually agreeable solutions.
Scheduled Offerings
Sorry, there are no current offerings of this course.
